Refund Policy
Our returns and exchange policy is subject to goods sold through our online store directly to you, with no exceptions for third party sales.
All policy changes will reflect on this page.
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In brief, we will offer a full refund if the item(s) were paid for using a debit/credit card. For this purpose, we must receive the sold merchandise within 14 days from the delivery date.
Goods may only be accepted if they are not damaged, used and in original packaging unless damaged.
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The Policy envisages the terms and conditions under which:
You are permitted to return goods purchased by you, subject to a valid reason;
A refund may be obtained for goods purchased by you, subject to certain conditions;
You may cancel orders for goods purchased by you within a stipulated period of time.
It is important to note while we best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations.
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Lastly, you agree, abide and acknowledge that Bharavi Pharmaceutical Limited's decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once Bharavi Pharmaceutical Limited has notified you about its decision.
What Can I Return And When?
You receive a faulty or defective product
You receive a product that is different from what you ordered
What Products Can NOT Be Returned?
Consumable products like food and beverages, bath and beauty products
No refund, exchange or return on discount/sale items.
Conditions For Returning Products:
The products must be returned in the original condition they were received in, along with any bills, labels etc.
Products must be in their original form and unsoiled
Brand packaging should be intact
Replacement of a product will be subject to availability of the product on the website at that time
Return, Exchange & Refund Guidelines:
There will be no returns or exchanges for products made as per custom requirements.
There will be no refunds, returns or exchanges for products on discount/sale.
A return/exchange request should be raised via email quoting order number to customercare@bharavipharmaceuticals.com
Sensitive cases will receive a call back from our team at Bharavi Pharmaceuticals Limited.
Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at our discretion.
If a refund is agreed upon, then you must send the product back within 3 days of the date of agreement of the refund.
Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
If the goods are delivered to you in a damaged condition, please email us at customercare@bharavipharmaceuticals.com with a photograph of the damaged product and order details.
Exchanges are subject to the discretion of a friendly and diligent team at Bharavi Pharmaceuticals Limited.
Refunds are processed within 10 business days after receiving the returned goods.
We hope it doesn't come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.